Quality Is the Servant

This article, contributed by John Compton, Master Lean/Six Sigma Black Belt, looks at the relationship between technology and the practice of continuous improvement. He demonstrates why, although technology drives your business, maintaining quality is essential to gaining a competitive edge. John is an independent consultant for Printing Industries of America, conference consultant for its Continuous Improvement Conference, industry veteran with executive-level experience, and professor emeritus of Rochester Institute of Technology.