Identifying Customer Service Reps Who Just Get It

Each month, I read hundreds of my printer clients’ buyer surveys and the same CSR names come up in the comments. Buyers go out of their way to explain their appreciation to these reps’ bosses and rave about the service they received on their last orders.

These standout CSRs are remarkable at serving customers. They drive repeat orders, generate referrals and build a reputation for great service for their employers. They take the position seriously. These CSRs get it.