Once upon a time there was an owner of a printing company, John, who was very difficult to work for. John demanded a great deal from his employees and continually barked orders at them. He rarely had anything positive to say (even to his long-term employees) and almost never said thank you.
Ryan T. Sauers
Ryan Sauers is back from taking a break to write his new book, "Would You Buy from You?: Your Brand Makes the Difference." One key point he mentions is that if you want to change badly enough you will find a way—and if NOT—you will find an excuse.