Peter Doyle

Peter Doyle
Process Improvement — Work Smarter, Not Harder

OF THE MANY insights that stand out in Eli Goldratt’s book, “The Goal,” one of the most memorable is the plant manager’s frustration with a machine operator reading a newspaper while on the clock. Like most of us, the plant manager thought that working harder or faster would naturally generate more money for the business. That’s pretty straight forward, right?