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This Life of Reilly Is a Nightmare —Cagle

May 2010

"I'm starting to get things back in order," he told the newspaper.

His faith has helped as well, spiritually and financially. The United Methodist Church Reilly attends in Elam, PA, is accepting donations on his behalf. Checks or gift cards would help most. If you want to contribute, send gifts to James Reilly Family Fund, c/o Elam United Methodist Church, 1073 Smithbridge Rd., Glen Mills, PA, 19342.

I do not know if Reilly has found another job, or if he intends to stay in the printing industry. If a Delaware Valley printer is interested in helping this man afford new housing accommodations by offering him a job, drop me a line and I will put you in touch with Reilly.

CUSTOMER SERVICE HORROR: Stop me if you've heard this one...

My father-in-law, Ronnie, walks into his local post office, inquiring as to why he didn't receive his 2010 U.S. Census packet. The CSR behind the counter mutters into her cell phone, "hold on, I have another customer," and explains to Ronnie that she had to "send back a whole tray" of Census forms because they contained street addresses as opposed to post office box numbers.

The CSR added that she didn't have enough time to insert each letter into the proper box without a P.O. box number on the letter. Apparently, she did have enough time to take a lengthy personal call given the "I have another customer" line.

Damn people, always coming into the post office! Expecting to be waited on; the nerve of them.

Ronnie, a Vietnam veteran who walks a straighter line than any citizen I know, promptly called his local congressman. A rep at the congressman's office explained that all of the U.S. Census forms were mailed to street addresses only, not P.O. numbers. The nitwit CSR back at the post office had to know this fact. Still, it didn't stop her from shirking responsibility, or giving Ronnie some attitude.

This brings to mind several issues. One, the U.S. Postal Service is fighting to stay relevant and fiscally viable in the midst of the electronic revolution and dwindling volume, only to have blatant laziness—small in scale or not—fly in the face of what they're trying to accomplish. Secondly, how much taxpayer money was expended on the mailed portion of the U.S. Census campaign? Uncle Sam reportedly forked over $85 million to send the warning letters and the actual forms. And now, the 300 or so homes in Ronnie's Podunk village will have to be visited in-person by the Census' foot soldiers.

Well, at least they'll be cashing a well-earned paycheck.

Toss in a third point—with all of the people in this country who are out of work and struggling, it's a shame that people like this shiftless CSR have jobs waiting for them, jobs that apparently aren't quite so taxing. PI

—Erik Cagle



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