The F.P. Horak Co.?Pre-assessment's AftermathFebruary 1998
The auditor's 14 concerns were easily fixed. For example, the auditor found a procedure that stated a document should have been updated weekly. In actuality, Horak updated the document quarterly. The company resolved the issue by changing the procedure to read "quarterly."
The auditor also felt that the quality system didn't clearly define managers' responsibilities. He wanted to see something that showed who reported to whom. Krzyminski addressed this issue by writing up a more detailed description for each manager. He then attached the new documentation to the quality policy.
"I gave their names and a description of their range of control," Krzyminski says.
Horak came up with similar simple solutions to address all the of auditor's concerns. In fact, Krzyminski classifies the 14 concerns as minor non-conformances—not the type of problems that usually cost a company ISO certification. The auditor didn't report any major non-conformances. That's nice to know as the actual audit draws closer.
"None of the concerns could have been classified as a major," Krzyminski says. "That's a comforting thought."
Next Month: Getting ready for the audit.