Four Speakers to Headline 2011 Continuous Improvement Conference
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
Keynoting the first day of the conference, Goodman, one of the founders of the customer experience industry, will reveal how the analysis of damage to customer loyalty and word of mouth can be used to quantify the revenue implications of better service and quality. His presentation will address using tactics such as first-call resolution and segmentation to improve satisfaction and loyalty and create bottom-line impact.
0 Comments
View Comments
Related Content
Comments