Ferrostaal Installs New Sales, Technical Support and Customer Service Personnel

• Hiep Nguyen, who has 25 years of experience in print equipment and print production, is the staff technician. Prior to joining Ferrostaal, Nguyen serviced Ryobi presses and other printing equipment for a large distributor and owned a printing equipment service business for two decades.


• Jessica Hyden is a customer service representative responsible for prompt support to local dealers and their print company customers.

• Carrie Roberts is a customer service representative specializing in Ferrostaal’s parts inventory and service.

• Michelle Klassen is named executive administrative assistant and delivers wide-ranging support to customers, dealers and Ferrostaal staff. Prior to joining the company, Klassen worked for three years as a relationship manager and investment sales assistant for a large U.S. bank holding company.

The individuals above join other management and staff hired following the company’s startup in October 2011, including President/CEO John Torrey and CFO Lionel Byron. More professionals are expected to be added to the Ferrostaal team in 2012.

About Ferrostaal
Ferrostaal Equipment Solutions North America helps commercial and in-plant printers in the U.S. and Canada make their businesses stronger, more innovative and more sustainable. The company provides printers of all sizes with printing equipment, custom financing, quick-dispatch service and overnight parts availability through a large network of local and regional graphics equipment dealers.

Ferrostaal tailors its offer to each printer’s specific business needs. With more than a half-century of experience working with printers worldwide, Ferrostaal is independent, entrepreneurial and expert in the business of print, publishing and packaging. Ferrostaal markets and distributes the RYOBI 1050, 920, 750/780, 520, 3304 and 3302 series presses. Technical service and parts are available for these presses as well as legacy Ryobi presses.

About Ryobi
Ryobi Ltd., Tokyo, is a diversified manufacturer and leading OEM with operations on three continents and sales in more than 170 countries. Ryobi is a major supplier of precision die-casting products for the world’s top automakers. It is also a leading manufacturer and innovator serving the printing, telecommunications, electronics and construction industries.

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