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Ferrostaal Installs New Sales, Technical Support and Customer Service Personnel

January 16, 2012
HOUSTON—Jan. 16, 2012—Ferrostaal Equipment Solutions North America announced it now has in place an experienced team of sales, technical support and customer service managers and representatives to serve customers across the United States and Canada. Ferrostaal exclusively distributes and services Ryobi printing presses in the two countries and is now expanding its offering with other OEM print equipment brands.

Starting next week, Ferrostaal will begin announcing its lineup of authorized dealers in the United States and Canada. The new team being announced today will serve and support those dealers and their customers. Their addition increases Ferrostaal’s Houston-based print equipment business to 10 full-time professionals.

SALES

• Mike Isaksson, a 25-year veteran of the printing equipment industry, is a regional sales manager serving the Midwest and selected other markets in the United States and Canada. Before joining Ferrostaal, Isaksson was a longtime top sales manager for Komori, a national and regional sales manager for a large U.S. equipment distributor, and a graphics dealer salesman.

• William Stahl, a 25-year printing equipment specialist, is a sales representative serving the Northeast and Mid-Atlantic states. Previously, he was a Ryobi press specialist and technician for a national equipment dealer and earlier held leadership positions in print production for two large commercial printers.

• Mark Booth, a 20-year printing and packaging industry professional, is sales support manager. His primary responsibility is to provide local print equipment dealers with the most competitive pricing and finance packages for new pressroom technology. Before joining Ferrostaal, Booth was a national accounts manager and print equipment sales support manager for xpedx, a business of International Paper.

TECHNICAL SUPPORT

• Chris Kearns, a 15-year printing equipment professional, is the company’s service and parts manager. Kearns works with local graphics equipment dealers and their technicians to bring prompt technical service, training and parts support for Ryobi presses and other printing equipment. He worked for a national distributor servicing all top pressroom equipment, including Ryobi presses, and also served as a print production manager and lead press operator.

• Hiep Nguyen, who has 25 years of experience in print equipment and print production, is the staff technician. Prior to joining Ferrostaal, Nguyen serviced Ryobi presses and other printing equipment for a large distributor and owned a printing equipment service business for two decades.

CUSTOMER SERVICE

• Jessica Hyden is a customer service representative responsible for prompt support to local dealers and their print company customers.

• Carrie Roberts is a customer service representative specializing in Ferrostaal’s parts inventory and service.

• Michelle Klassen is named executive administrative assistant and delivers wide-ranging support to customers, dealers and Ferrostaal staff. Prior to joining the company, Klassen worked for three years as a relationship manager and investment sales assistant for a large U.S. bank holding company.

The individuals above join other management and staff hired following the company’s startup in October 2011, including President/CEO John Torrey and CFO Lionel Byron. More professionals are expected to be added to the Ferrostaal team in 2012.

About Ferrostaal
Ferrostaal Equipment Solutions North America helps commercial and in-plant printers in the U.S. and Canada make their businesses stronger, more innovative and more sustainable. The company provides printers of all sizes with printing equipment, custom financing, quick-dispatch service and overnight parts availability through a large network of local and regional graphics equipment dealers.

Ferrostaal tailors its offer to each printer’s specific business needs. With more than a half-century of experience working with printers worldwide, Ferrostaal is independent, entrepreneurial and expert in the business of print, publishing and packaging. Ferrostaal markets and distributes the RYOBI 1050, 920, 750/780, 520, 3304 and 3302 series presses. Technical service and parts are available for these presses as well as legacy Ryobi presses.

About Ryobi
Ryobi Ltd., Tokyo, is a diversified manufacturer and leading OEM with operations on three continents and sales in more than 170 countries. Ryobi is a major supplier of precision die-casting products for the world’s top automakers. It is also a leading manufacturer and innovator serving the printing, telecommunications, electronics and construction industries.

Ryobi is one of the world’s largest manufacturers of advanced sheetfed offset printing presses, hardware, software and related peripherals. Its high-speed, fully automated, two- to eight-up multicolor presses are respected for their unsurpassed print quality, low total cost of ownership, operating ease and efficiency, environmental responsibility and high reliability.

Source: Ferrostaal.

 

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