Malloy Reaps Benefits From the ‘Oprah Effect’ —Michelson
With a fleet of eight Timsons book presses, in two press types, providing the redundancy needed for rush jobs, Upton says it's a seamless operation for his prepress department to move an incoming order from one press configuration to the other. And, with reprint jobs, he knows there won't be any problems with the files. Malloy has also put a great deal of effort into improving its customized scheduling system, which has been built around the "Theory of Constraints" management philosophy first developed by Eli Goldratt. To ensure that the necessary paper is available whenever needed, Malloy has developed a just-in-time inventory system in partnership with its supplier, xpedx.
This past holiday season was certainly a bountiful one for the 230-employee, family-owned printing operation. Aside from "The Book of Awakening" press runs, Malloy churned out 400,000 copies in all of two other hot sellers. One is a hard-cover book that has been featured on a popular television show; the other is on the New York Times' best-seller list. "We've actually outperformed ourselves by being able to do many print runs that exceed our stated maximums for expedited schedules," Upton reveals. Perhaps a sign that—like the name of the book—the business outlook for innovative, quick-turnaround printers like Malloy Inc. is awakening, as well.
Mark T. Michelson