Working with a Leading Promotional Products Supplier
One big client markets a wide range of promotional products and business accessories. Here's the story of how we provide them high-quality designs at quick turn times, handle their volume spikes and help them reduce operational costs.
This company uses our services for creation of artwork for screen printing, etching, embossing, engraving, etc. The client has a diverse range of products, each with different specifications. We started working with them in early 2009.
To understand the client’s needs, our team started with a thorough study of the client’s processes and procedures. We customized our processes based on the requirements and put steps in place to enable the client to successfully outsource the artwork process to our facility in India.
Now the client receives orders for artwork from its customers through various channels such as the company website, email, telephone and fax; which are submitted to its centralized system. We have integrated the client’s system with our own, so the orders get automatically routed to our production team. The finished jobs are uploaded back into the client'’s system.
So how do we manage quality? Our team maintains an accuracy level of 98% minimum (and quite frequently exceeds this target). We maintain and improve upon quality by comprehensive reporting and analysis that allows us to see where and how errors arise, based on which we can provide regular, specific feedback and training to the team members.