Win Some, Lose Some
Humility is a terrible, if necessary, teacher!
Well, I read that darned book, and I DID climb out of MY mess. Amazing! And, to my complete surprise, my business began to grow and even flourish. No more winning some and losing some, without ever getting ahead!
Why, do you think?
Because of our dedication to systemology, our customers were no longer coming in the front door and leaving out the back door, due to our poor customer service.
Fact is, in pretty short order, we began to meet and exceed customer expectations, and they began telling others about our quality and great service.
To this day, we are still in the process of deliberate and continuous improvement, even though we have faced many battles, including a very REAL "Great Recession" that devastated our industry and our country's economy.
The answer, SYSTEMOLOGY, came at just the right time! Prayer was a great starting place—and we made the decision to keep the faith.
Did I mention? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.