Win Some, Lose Some
So what was the problem?
I made some calls to other business owners who operated businesses of similar size to mine, and I was told that this was "normal." In fact, one owner chided me saying, "Philip, you really didn't know this would be the case, once you got to this size? This is what we just call "Business as Usual!"
I have to admit after that phone conversation I was very discouraged and felt I had no options but to continue working like a crazy person or shut down my business and go to work for someone else. I couldn't imagine spending the rest of my life working like that; never seeming to grow or improve.
I realized then—all I had was a very hard job! I didn't feel like a business owner.
I indulged myself in a pity party for nearly a week; I even prayed that somehow I would get an answer on what to do about my situation. But, things only seemed to get worse!
Not so long after that, one of our customers stopped by one morning to make some copies, looked around disgustedly, told me that our place was a complete mess and that I needed to clean it up. How embarrassing! Who did that customer think he was anyway? Why, he had no right to add to my frustration, I thought. NOW I was just ANGRY and even more frustrated.
But, even as I was trying to work up a giant raspberry for that customer and the whole &@#! situation, my defenses began to vaporize. I had to admit there were SOME things I just didn't know about being a "high powered" business owner. I must be doing SOME thing wrong!
Only a few weeks later, the answer to my struggles came, when one of my best friends literally threw a popular business book on systemology right next to me in my car and said, "Philip, you need to read this... it will help you get out of the mess YOU made!" The mess I made?
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.