Where Consensus Rules, Confusion Reigns!
So, when owners ask those “repeat offender” employees if they believe a certain control system should be implemented, the employee’s negative opinion—in MY opinion—becomes immediately suspect. I believe balking at needed improvement in a business comes with a certain bias, due to the fact that, if said solution was implemented, it would almost certainly expose certain bad habits, and the employee would be held accountable for their errors and other problems.
When I decided years ago that I was going to fix the problems in my chaotic business, almost every employee expressed doubt that the solutions I wanted to implement would EVER work; in fact, those closest to me echoed the same sentiments.
I’m a firm believer in getting sound advice or wise counsel as a business owner. I believe in listening to employees and getting their take on various subjects. However, I have little to no patience when I hear owners tell me they will make a decision based on a consensus of a group of employees that are content with stepping in that same horse manure, over and over, and calling it “business as usual.”
Margins are too thin, and good clients too hard to come by, to let people who don’t mind living in chaos, just because THEY still get paid, to have a vote in the decision of eliminating costly, wasteful errors.
Imagine an NFL football coach taking a team vote about whether there should be practice for improving their game, when their losses are measurable and their fans (customers) have stopped raving about them!
It doesn't work in football—and it sure doesn't work in business!
Here’s to scoring raving fans for ALL our businesses in the New Year!
Did I mention? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.