Where Consensus Rules, Confusion Reigns!
I can just about hear some of your employees’ reasoning:
1. “We’ve been doing it this way for years!”
- [How’s that working for you?]
2. “Errors are normal and to be expected!”
- [Good excuse for continuing to make them!]
3. “We're human, and humans make mistakes!”
- [Teachable humans generally want to improve!]
4. “We tried things like this at my old job and they just didn't last!”
- [How long did THEY last in their old job?]
5. “We like our friendly family atmosphere, and systems are too dehumanizing!”
- [What’s more dehumanizing than having egg on your face from bad jobs?]
6. “Quality Control systems slow us down!”
- [Mistakes slow everything down!]
7. “Bob, your best employee, says he’s going to quit if a control system is implemented!”
- [Does Bob stay up nights worrying with you about what isn’t working?]
May I offer some further advice here? I would suggest that ALL of the reasons above are just so much horse manure—attempts to keep the status quo at the owner’s expense! Such excuses (which is what they actually are) fly in the face of everything known about fixing errors in manufacturing and service industries.
For years, the most successful companies have been testing, developing, measuring and re-measuring—to improve and prove solutions for eliminating errors and to save costs and allow businesses to grow and continue to employ others.
Therefore, it’s not up to interpretation, or silly and negative reasoning, such as I illustrated above. IT’S A PROVEN FACT! The worth of great systems has been proven by thousands of companies, including the likes of Toyota, Ford, Starbucks, Nissan and many, many more.
My company has been measuring improvement processes and quality control systems for more than 15 years, and I can say emphatically: errors can be almost totally eliminated by proven systemization.
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.