Unseating the Competition
When I talk about sales objections, there are two that rise to the top of the popularity charts. Both are showstoppers for most salespeople. The first one is, “Your price is too high.” The second one is well, the subject for this week’s blog …
“We already have a vendor.”
Those five words should come as no surprise. After all, it’s not like people are sitting around waiting and hoping that a print salesperson will call them. Of course they have a vendor already!
To accept this objection as impenetrable is to simply give up:
“Can we be your backup?”
“Do you have an old job I could quote on?”
“I figured. Well, thanks anyway. Oh, no, we’re doomed.”
Consider this …
The No. 1 reason why we lose an account is that the customer believes we’ve stopped working for them. After all the hard work it took to get in the door, we’ve moved on to the next prospect and the client feels ignored. Before you know it, a new suitor is at their window making them feel like they’re 18 again and whoosh, just like that, they leave you for another.
Not to freak you out, by the way, but while you are reading these words there is a good chance someone is calling on your accounts. What is your customer saying? If you constantly bring them new ideas and challenge the status quo, you got nothing to worry about. But if not, you had better put some time into a new solution, especially if your competition also reads my blog.
But back to the objection…
Unseating the incumbent can be done a number of ways:
- You can wait it out;
- You can stay top of mind in the client’s psyche.
That last one is accomplished by learning the business needs a prospect/client is facing and offering up ideas, unsolicited as they are, to help with these perceived needs. By constantly contacting the customer and describing ways you can help them to grow, you are planting an important seed in their mind: “What has my current vendor done for me lately?” And that is the point of it.
Bill Farquharson can be reached at 781-934-7036 or firstname.lastname@example.org. His new website is up: billfarquharson.com. There, you will find information on his sales training programs and the three books on sales he has released this year.
Bill Farquharson is a sales trainer for the graphic arts. Email him at Bill@AspireFor.com or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault are available at BillFarquharson.com.