Turning Cowardly Lion into Lion-Hearted Go-Getter

I received another great report from a new believer (in systems, of course)!

“Dave”—a client for more than two years now—called to tell me the latest in his long list of success stories since he began systemizing his company.

“Hey, Philip. I just implemented the Service Control Checklist with all my lead techs, and one of them, whom I had planned to let go, has become Leonard the Lion-Hearted! You got a minute? Let me tell you about Leonard BEFORE systems,” Dave said, and then continued with some excitement.

“Leonard was a timid guy and not confident in doing his job. He was constantly calling the office asking for direction, and it seemed he wanted everyone else to make the decisions for every aspect of a job before he’d move ahead. It was very frustrating to everyone in the office. But, I kept him around because what I liked about Leonard was the fact that he tried so hard, and he had a heart for doing a good job. He just had no self-confidence.

“The very first time I introduced Leonard to the system—a Control Checklist and other systems that would give him the information to do his job without constant supervision—his eyes lit up and he said he couldn’t wait to try it out in the field.

“That afternoon, he came straight to my office and showed me his signed checklist with other documentation the checklist referenced. He had checked off every prompt, dotted every ‘i’ and crossed every ‘t’ on that checklist.

“We followed up on the job he had done, and it was one of the best and most complete jobs we had done for quite sometime. The best thing was, Leonard hadn’t felt the need to call the office every few minutes, as he had before.