The Speakerphone Message
Imagine reading a blog and getting the feeling that the author just didn't care a whip about you. He/she didn't come right out and write it and you really can't say for sure what is giving you this feeling, but something tells you that there is an air of superiority to the words that you are reading.
If only you can stop and enter the comment, “Please take me off speakerphone” at the bottom of the blog. Do you think the author would understand?
If it is your goal to be condescending, there is no easier, more passive-aggressive way than to talk to someone through a speakerphone. Do you really think you're that important?
But that is the message that you will be delivering. It's certainly the message that I hear when people do it to me. But then, I typically counter by putting my hand over my mouth when I talk and then claim it's not on my end, but theirs, forcing them to pick up the phone. Or, I just flat-out ask them to take me off speakerphone.
If you want to keep your hands free, get a headset. I highly recommend Bose products. That way, sound quality is not affected and there is nothing subliminal going on.
Professional sales calls should be made from a quiet environment, one where you are completely focused on the conversation. Anything less than that sends a message that I don't think you had in mind.
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Bill Farquharson is a sales trainer for the graphic arts. Email him at Bill@AspireFor.com or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault are available at BillFarquharson.com.