The PROMPT: The Great Motivator for Completing Tasks
6) The manager, as well as the employee who failed to complete the checklist, will sign the non-conformance document, which states that this was a personal error of non-conformance.
Once an employee has been asked to sign one or two of these non-conformance documents, he/she begins to see the big picture—the importance of compliance as a team to achieve the highest quality product and benefits to all—which gives the employee an incentive to complete the action or task on each checklist in a consistent manner.
Do you see how a prompt on one checklist is influenced by a prompt on another checklist? I call this completing the “full circle” of a system.
So, you’re thinking, “Whew! Philip this seems like a lot of extra work and will just slow things down!”
As I’ve said many times: MISTAKES AND REWORK ARE WHAT SLOW EVERYTHING DOWN!
Also remember, you are already doing all of the steps I mentioned above—but, I suggest, you’ve been trusting verbal directives given during impromptu meetings and liaisons in the hallways.
How’s that working for you?
If you like the “shoot from the hip,” verbal solution—and it works—fine!
We prefer a written solution that lowers waste and PROMPTS accuracy.
Successful, error-free completion of job duties, less stress, the elimination of constant apologies to customers, and a cooperative team effort is, I believe, what we’re all looking to achieve!
Did I mention? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.