The ‘Print Is Dead’ Objection
If you Google the question, “What percentage of e-mail is spam?” the answers range from a minimum of 88 percent to a high water mark of 94 percent. That is incredible when you think about it. I don’t have a grasp on the number of e-mails that I receive, but I know that when I come in to the office in the morning, there are typically 30 e-mails waiting for me and only 4 or 5 avoid my filter.
A few hours later, I head to the Duxbury, MA, post office and check my P.O. box. Increasingly, it’s spectacularly unencumbered by mail. That’s nice because I hate to see trees die unnecessarily. Gone are the solicitations and colored postcards. Only an occasional paper bill and a check, the local weekly newspaper, and a handwritten letter from my mom and dad remain. Makes for light work and provides no strain on my motorcycle’s saddle bags.
Perhaps one more stop while I’m out and then it’s back to the office where I sit down at my computer and find that while I was gone, 11 more e-mails came in, only one of which is personal. Delete. Delete. Delete. Delete. Delete. Delete. Delete. Delete. Delete. Delete. And now I am ready for work. Annoyed, but ready for work.
It’s funny to think about what has happened. Our clients have decided to stop mailing. A common objection now is, “Print is dead. We are putting everything on the Web.“ In theory, that works. I mean, if you don’t print and you don’t mail, you’ll save a bundle.
How are people going to find out about your website? Through Facebook? Seriously? Are customers delusional enough to think that their companies are so fascinating that customers are waiting on their every Tweet?
Oh, I see. They are planning to use broadcast e-mail. Perfect! Constant Contact is a wonderful company. I use it myself, in fact. But the definition of SPAM is unrequested e-mail communication and those companies have, at best, an 88 percent chance that the customer is not going to see their e-mails.
Bill Farquharson is a sales trainer for the graphic arts. Email him at Bill@AspireFor.com or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault are available at BillFarquharson.com.