The Principles of Quality

Quality has always been an experience for customers as well as for those of us working on the products. There are definitions of quality that we studied while getting trained in six sigma and TQM methods. But as we practiced quality through working on the production floor, one thing that stood out was that when we did "good" work, it always was an "experience" to the customer and, more importantly, to us. When you produce a quality product, you feel "good".