The Phone is Dead. Long Live the Phone!

This post was contributed by Kelly Quinn Mallozzi, RainMaker, Success.In.Print and speaker at the 2015 Print Leadership Summit, May 18-19 in Minneapolis, MN.

It’s hard to believe that 21 short years ago, when I got my start in sales for a small digital print shop, my sales tools were a desk, a landline, a pager, and my resourceful brain. No cell phone. Certainly no smart phone. And a shared computer that only had access to the company’s database of accounts wasn’t in the picture. I called companies that I thought might have a need for printing, and if they did, I would get an appointment, go see them, talk to them, show them samples, and a good lot of the time, they would become customers.