The FORGETTING Curve
How do you remedy the effects of the Hermann Ebbinghaus Forgetting Curve?
Implementing written processes that NEVER forget! (i.e. checklists/procedures)
When you have implemented a complete, written operations manual—you are more than 90 percent of the way to conquering the problem and consequences of forgetting.
TRY NOT TO FORGET THIS!
If forgetting can be measured, then the waste that forgetting causes can also be measured. Think about it.
Did I mention? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.