The Fly and the Hair
You may say, “Philip, are you saying I need to become a franchisee? Besides I’ve been in business for 10 years. I made it past the five year mark and I’m still here!”
No—but I am saying, your business needs to be franchise-ready, unlike the Chef in the story above.
As to WHY you need to be franchise-ready, I recommend you read “The E-Myth.”
To know HOW to be franchise-ready, you might read our book, “System Busters.”
In case you’re wondering—Yes, I did think a 10 percent discount for a dirty table, an amazingly long wait for our meal, finding a fly and a hair, and then being treated like we were trying to get a free meal, was pretty insulting! But, I paid the bill and left the normal tip.
Needless to say, my wife and I have not been back to visit either of the Chef's restaurant locations—and our friends were delighted to choose the eatery on their next visit!
Nevertheless, that evening did end up on a good note. We all went to a Starbucks, not far from the Chef’s restaurant; we resumed our conversation and drank great cups of coffee—something we could always expect from such a well-systemized franchise!
Did I mention? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.