Starbucks - A Cupful of Systems
The young man explained that each store receives new updates to the system each month, detailing all the actions to be taken daily to ensure consistency and the success of each location.
Certain inspectors are employed by Starbucks Corporate to travel to various stores with their own checklists; to be sure each store is actually following the Starbucks system, as the completed checklists would indicate. Great follow-up system! This ensures that products, services and the Starbucks brand are held to the highest possible standard.
Now, you may not be a Starbucks “nut” like some people we know, or even a coffee drinker, but you can’t argue with success. According to Starbucks’ corporate website, in 2010, the company posted a 7 percent increase in net revenues—to $10.5 billion for a 52-week period. That’s A LOT of coffee!! No wonder more Americans are waking up to things in these challenging times!
As I’ve stated in my book—“System Busters: How to Stop Them in Your Business”—a detailed checklist system can pretty much guarantee the success of any business, making sure necessary steps are taken accurately and consistently for any project.
How many times have I heard from service businesses that, ”Checklists are for manufacturers?” I (and maybe Starbucks?) have just a one-word response to that...
Did I mention?—Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.