Scoreboarding: Planning to Win! Part 2 (Includes Video)
AND, by the time someone pulls the reports needed, in most cases you’re looking in the rear-view mirror at OLD information.
That makes it difficult for management to be proactive!
When reviewing old data, it’s more of a challenge to inform an employee—especially on processes that were completed as long as a month ago—that they’re too slow and are not meeting standards in completing work.
I would hope that an owner or manager, before meeting with an employee regarding productivity (or the lack thereof), would consider:
- Does the person know how long the work SHOULD have taken? OR what’s the standard for their industry?
- Do they have the tools and materials necessary to complete a process in the estimated time?
- Are the tools they're using up-to-specs, in order to complete a process in the given estimated time?
From my experience, working with various types of companies, most owners and managers DON'T have a clue what their Estimated versus Actual times are!
Therefore, the employees DON'T have a clue, so they can’t possibly know what is expected of them!
Employees are participating in a game with NO scoreboard; therefore, they can’t see at-a-glance if they are winning or losing, as they work to complete a process or job.
You may be thinking, “Hey Philip, work is NOT A GAME!”
I would argue, that if you MAKE it a game, and let everyone know the score—most people WANT TO WIN, whether working or playing!
Yeah, but what about those who don’t seem to care?
Again, I would argue, that when they see other team members showing good scores, they will at least try to keep up.
However, if they don’t want to WIN, and they continue having a losing score—they KNOW it...you KNOW it! In fact, everyone will KNOW it. That is, IF you have a productivity score-board!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.