Resistance Is Futile...You Will Be Assimilated
I remembered the TV series, so I got the joke. However, as I told my sons, “The need for quality and service systems for the benefit of a company’s customers, employee cooperation and compliance to the best standards is NO joke.”
If a company means to grow, it is my contention that employee resistance to good systems SHOULD be futile, and they SHOULD comply.
My youngest son, Brandon, chimed in with this observation, “Would an owner tolerate an hourly-paid employee (i.e., a machine operator) telling him, ‘I don’t feel like operating the machine today. I’m just not going to do it?’” Brandon went on to say, “I feel certain the owner would exercise his/her authority to insist the employee COMPLY and operate the machine or the employee would be escorted out the door.”
Truth: I would bet my Trekky membership card (if I had one), that if owners and managers fail to reduce waste and chaos in their companies—especially in competitive industries and a global economy—they will be ASSIMILATED or relegated to obsolescence by other companies that DO get it!
For those who GET the fact that great quality and service through systemization will win in the end, failure is not an option—resistance is futile.
Did I mention? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.