The Law of Diminishing Returns
Other costs skeptics of quality-control systems should consider before concluding they are diminishing returns include:
- Mistakes are demoralizing not only to owners, but all employees.
- Job errors fail to instill confidence in customers and are detrimental to the growth of a business.
- In this economy, errors could mean the very survival of your company.
- Meeting time taken in addressing errors adds up in dollars.
- Peace of mind is forfeited .
There are many more system-busting events that occur daily in business. Most of them are simply swept under the rug, and the company continues to use the same un-systematic approach to fix a problem— fallible human memory (aka “business as usual”).
So, how long DOES it take to complete an average quality-control checklist?
A potential client asked my son Paul, who at that time was pressroom manager, “How long does it take your press operators to complete a Quality-Control Checklist for the average printing job?”
“About 5 to 10 minutes,” Paul told the prospect, who was surprised by the answer. He went on to explain that a checklist is setup in the same order you would normally check a job to catch any potential errors; therefore, the more you get acquainted with the checklist, the more proficient you become. Paul added, “After a while, it’s kind of drilled into your head!”
I would concur with Paul’s answer, and I would add that the only way to drill quality control into the head of everyone on your team is by doing it systematically!
Diminishing returns? Our company has yet to see those, utilizing sustainable quality-control systems.
Did I mention? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.