Personnel-Based vs. Systems-Based Management
One of the reasons my friend Bill wants to help these businesses is that they are major contributors to all types of benevolent ministries, and as a pastor, he has a heart for people—even us “selfish business owners” who (we hear) “didn’t build” our companies.
Just recently, I wrote a blog—titled, “When Systems Walk Out the Door”—based on the idea that when one person in a company seems to be THE ONE who knows all the answers, all the processes and other pertinent information, making him “irreplaceable,” and he leaves the company for any reason, that puts the company in a precarious position.
My former pastor and friend, Bill, is a witness to that very thing. His call reminded me of the importance of establishing solid systems that will sustain a business, so when key employees do retire, the systems won’t walk out the door with them.
Remember that quote I mentioned above—“We don’t need good systems, we just need good people?” Let me say again, that systems are GREAT tools to help GOOD people do a GREAT job!
Can I get a witness? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.