Peace and Profit - The Two Ps in ProsPerity

One morning several years ago, I was facilitating a Webinar demo of our business management software and the integration of an “Operations Manual” for an owner of a printing company and a group of his managers. It came as no surprise when one of the managers asked, “Why do we need your system to bring order to our business? We are many times the size of your company and very profitable. Besides, isn’t a certain amount of chaos to be expected in our industry?”