In my book, "System Busters," I went into some detail about the process of making that important decision to bring your business to order, by way of systemization. In other words, writing down the way your business operates, step by step, process by process, policy by policy, etc., to create an Operations Manual. Having done that, to ensure your employees have easy access, so they can do their jobs—whether you're there or not; then to train them on how to improve the Operations Manual (the system); to be ready when a "system busting/non-conforming event" causes errors, bottlenecks or just plain ole chaos.
A sad thing that we experience sometimes, working with and coaching many owners of businesses, is that they just can't bring themselves to make the decision to JUST DO IT. Seems they're stuck somewhere IN-BETWEEN—between the dream they once had of OWNING a business, and the nightmare of having a very difficult and stressful JOB, along with all the ownership responsibilities.
It's not a happy song—and it's definitely NOT one you want stuck in your head! But, maybe you can relate to Burl Ives' lyrics to "Mister In-between," when it comes to your business lately?
I've looked all around and my hopes are a-dimmin'
I feel like a fish not allowed any swimmin'
And it makes a fella mean
To feel he's a part of the Lost Generation
I feel like a choo-choo that can't find the station
I work like a dog with no recreation
They call me "Mr. In-between"
I can write a better song for you!!
Did I mention? Great systems work?
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.