More Tips for Creating Compelling Online Videos

Last week, Fire Enterprises (FEI) marketing maven Marka gave savvy salesperson Zoot some tips for creating compelling video content on a budget. This week, Marka shows Zoot how FEI can use video content to connect with customers. Remember, fire = print.

Zoot reclined in his office chair, fresh off filming his first “Monthly Fire Tip” video. “I think FEI customers will respond positively to getting the Monthly Fire Tip this way,” he told Marka, who’d filmed the whole thing. “People like seeing other people. Online video lets us put a face behind our brand to more powerfully engage with customers.”

“Zoot, you’ve touched on a key benefit of online video,” Marka said. “The visual and social nature of the medium lets us connect with our customers in a meaningful, intimate way. Let me give you a couple of tips for creating video content that will resonate with our viewers.”

Marka started scribbling on the whiteboard in Zoot’s office.

Personality Sells
“Let’s use video content to explore what makes FEI different,” Marka said. “We could spotlight key employees, highlight an unique production process, or illustrate our company’s storied past (and exciting present and future) through a brief company history video. Viewers will connect with our brand when they learn about and identify with the names, faces, and ideas that make FEI an exceptional company.”

Marka scribbled more on the whiteboard.

Video Content Should Drive Customer Interaction
“FEI’s video strategy should contain an interactive component that allows customers to engage with our brand directly,” Marka explained. “That doesn’t necessarily mean we should film a video in response to every customer complaint. But if we’re aware of a production or customer service issue that’s causing friction with one or more customers, we might consider filming a short video explaining the problem and what actions have been taken to solve it.”