Learning from Each New Client and Process
Fantastic job on the ads. The client as well as myself are very impressed.
Thank you for the beautiful ad. The client is happy.
My client was very happy with the banner ads. Great job!
Thank you for all of your work on my banner ad. I’m excited about getting this going. The overall ad looks great.
Thanks for the quick turn-around and you followed my directions to a tee!
One measure of the client's increasing confidence in us is that they have increased the number of ads they outsource to us from 20 in July to 50 in September.
What Didn't Go Well
Equally important as to celebrate what went well is to recognize what didn't. We found out that we need to improve on these areas:
- Simplify and streamline the workflow process further to make it even easier to work with. Integrating the client’s system with our internal workflow system is one area we are looking to develop.
- The training process: ensure at the beginning that we provide adequate and detailed training of users so that they understand the process thoroughly and can use it more effectively.
We did some of the above, but we have learned - from not getting it perfectly right - how we can improve these processes. And the best part, of course, is having a client who is pleased with our services and eager to work with us to improve them further.