Learning from Each New Client and Process

It helps to look back at the distance you have traveled and think of what you would have done differently

The client in question is a provider of online advertising and marketing services for small to mid-sized businesses. We worked with the client to develop online and interactive ads for them.

This project was especially interesting for me because it was our first real opportunity to try out our new Virtual Account Manager workflow. We have been tweaking our delivery of online services, and set up the Virtual Account Manager workflow to provide clients more support during the ordering process. We tested it out internally, of course, and our first "client" was our internal marketing team: but this was the first external client and I was a bit anxious to see how it would work out.