Is Good the New Great?
I was recently astonished by my experience at my new dentist. I was referred to the practice by a friend who raved about it.
- They had a creative and updated website that invited me to make inquiries electronically.
- They were responsive to my online request for an appointment.
- They were thorough and friendly.
- The bills were easy to understand.
- They did all the legwork to make sure my insurance would cover as much of the work as possible.
- The dentist remembered key details about me and my family when I came back for more work three weeks later.
I thought to myself, “This place is SO great! Everyone should be coming here for their dental work.”
Blogger, author, consultant, coach and all around evangelist for the graphic arts industry, Kelly sold digital printing for 15 years so she understands the challenges, frustrations and pitfalls of building a successful sales practice. Her mission is to help printers of all sizes sell more stuff. Kelly's areas of focus include sales and marketing coaching, enabling clients to find engagement strategies that work for them and mentoring the next generation of sales superstars.
Kelly graduated from the University of Michigan with a degree in Political Science and, among other notable accomplishments, co-founded the Windy City Rollers, a professional women's roller derby league. She is also the mother of two sets of twins under the age of ten, so she fears nothing.
