How to Turn Your Website Into Your Top Sales Rep

The gap between your print business and the digital world is shrinking…fast. The fact is, your customers are out surfing the Web right now, sharing stories on social media, utilizing Web-to-print solutions and possibly researching your print business. An effective Website not only sends your customers a message about your business and brand, it can also boost your sales. You can think of your Website as being analogous to a brick and mortar store. If it’s easy to navigate to your site and find what they want, your customers are far more likely to stay and do business with you. So what do customers want from your Website and how can you make sure you provide it? Start with these five key areas.

1. Stress-free Navigation
Straight forward and visually pleasing navigation is an absolute must for your organization’s Website. After all, you want to let your customers know that you can provide them an end product which looks professional and gets their message across. Your Website needs to do the same for you. From the moment visitors arrive at your Website, it should be obvious where they need to click to get what they want.

2. Easy to Reach
If your customer has questions or wants to talk to you about a possible project, make sure it’s as easy as the click of a mouse. Adding a Live-Chat feature to your Website is easier than you might expect and is the fastest, most efficient way to get Web users in touch with sales reps. You can even have someone run it for you so that you can save your time (e-mail me and ask me how!). If live chat doesn’t appeal to you, providing an easy-to-use contact form that asks the right questions will make it simple for your customers to reach out to you as well. While you’re at it, make sure they can show you any pertinent files or documents by attaching them or uploading to an FTP, rather than having to start a back-and-forth e-mail exchange to get their questions about potential projects answered.