Home Field Advantage: Welcoming Prospects to Your Facility

Some time ago, I visited an underperforming company. Their Chairman of the Board asked me to spend time on a tour of the facility and to provide feedback. Once that was finished, I was asked what I thought. “You failed the mop test,” was my response.

The plant was a mess, untidy, things out of place and seemingly disorganized. Next to one of the presses was a bucket and a mop, both of which were in serious need of cleaning. Someone had taken care of a spill and rather than clean the mophead and the bucket and return them to their rightful place in the utility closet, they simply left them there. And by the look of it, they had been there for a while. A small matter on its own but reflective of a lack of care that reached every part of the facility (and the business!).

A recent visit to a highly successful client company reminds me of an important but often overlooked element of business success: The impression your work environment makes on visitors!

It often comes as a surprise to many first-time visitors to a modern, thriving printing company. Those who have never experienced a company tour have a familiar reaction: “It’s so clean and modern looking!” One wonders, what did they expect?

This does not happen by accident. The most successful companies I’ve seen pay careful, close attention to even the smallest detail on how they present themselves to visitors; be they customers, prospects, suppliers, employees, or prospective employees. Is the parking area neat and clearly marked? Is the signage welcoming or is it obstructed by overgrown shrubbery (yes, I’ve seen that too!)? Is the customer reception area stocked with samples of recent work done for clients and customers? Are office areas well organized, desks and meeting rooms neat and free of clutter?

The manufacturing facility deserves comparable attention.  Processes throughout the facility—including on floors, walls, informational postings, screens, and equipment—demonstrate a dedication to maintaining a safe environment and fostering team well-being.

After a recent tour, I asked the company owner how they managed to maintain such a first-class facility.  “We wouldn’t have it any other way. We work at it. After all, it’s our brand.”

Some time ago, this company developed a checklist and a systematic method of keeping their facility “a showplace” from front to back. Schedules are in place, specific responsibilities assigned, and facility inspections are routine. Scoring and feedback are provided, right down to making sure the chairs in the conference room are pushed back in and the table cleared of papers and refreshments. Individually, these seem like small, even trivial matters. They are not. Collectively they contribute to a facility that all stakeholders can be proud of.

What does your facility say about you and your organization?  For more information on ways to improve your brand impression, contact me at joe@ajstrategy.com.

The preceding content was provided by a contributor unaffiliated with Printing Impressions. The views expressed within may not directly reflect the thoughts or opinions of the staff of Printing Impressions. Artificial Intelligence may have been used in part to create or edit this content.