Hindsight: Reflecting on Bad Sales Behaviors
MY FOCUS—There were many times in my sales career when I was distracted by personal issues. I would check personal e-mail, gave my office number to friends and family, and burned up a lot of selling hours on matters that had nothing to do with business. It was not until I started at Canon Business Solutions after 16 years in sales that I enacted a new policy.
After that, I would never check personal e-mail from a work computer and NO ONE had my office number, not even my husband. I NEVER held a personal phone conversation within earshot of a colleague. Sound drastic? Perhaps. But I was 100 percent focused and present whenever I was in the office, and I never gave any of my colleagues or superiors any ammunition to use against me. I held conversations when I was en route to a sales call (I had a big territory that was fairly far away) and I always waited til the end of the day to check my e-mail.
So now that I am much older and somewhat wiser (I hope), maybe what’s in my rearview mirror can help you change today and tomorrow, even next week and next month.
Please chime in and share with all of us what’s in your rearview mirror. I am always looking to learn something new.
Blogger, author, consultant, coach and all around evangelist for the graphic arts industry, Kelly sold digital printing for 15 years so she understands the challenges, frustrations and pitfalls of building a successful sales practice. Her mission is to help printers of all sizes sell more stuff. Kelly's areas of focus include sales and marketing coaching, enabling clients to find engagement strategies that work for them and mentoring the next generation of sales superstars.
Kelly graduated from the University of Michigan with a degree in Political Science and, among other notable accomplishments, co-founded the Windy City Rollers, a professional women's roller derby league. She is also the mother of two sets of twins under the age of ten, so she fears nothing.