1,000 Haphazard Business Decisions Made Daily
Credit: 123rf
Haphazard business decisions are the accepted “norm” in most small businesses. In spite of that fact, thousands of decisions for actions are necessary to correctly process some jobs and services.
Some may conclude that making 1,000 decisions to process a job or service is a little exaggerated. However, if that’s your assumption, we have a Master Control Checklist that proves otherwise.
When viewing this Master Control Checklist, pay close attention to other Quality Assurance checklists that are referenced.
Importantly, each checklist prompt calls for an action, to make the next correct decision in the process. All that, to achieve zero errors in processing products and services. Note, you’re seeing only part of the over-all quality assurance system needed to process jobs and services with zero errors.
This Master Control Checklist, a Quality Assurance System, was designed to reduce waste and chaos; more importantly, to fulfill the promise of quality to customers.
IT WORKED!
1,000 Business Decisions Made Correctly | Good Marketing
A salesperson, helping with marketing, sat down and counted each prompt on every quality assurance checklist used in the company. As a result, he found more than 1,000 prompts, whereby calling it, The 1,000 Points of Quality Assurance.
Not surprisingly, he used this Quality System to assure his clients their jobs would be on-time, every-time. More importantly, correctly processed!
Risking Employee Mutiny via Systems
Over the years, we’ve heard many business owners bemoan this type of quality assurance as, “Too much control!” Unfortunately, they feared employee mutiny, if implementing a system featuring 1,000 or more Action Prompts.
The TRUTH is, their employees make 1,000 or more decisions each time they process jobs and services. But, without control checklists, they’re just making these important decisions by memory — and the seat of their pants!
That’s where mistakes happen, costing a company its shirt!
Did I mention? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.
