Graphic Services Score 4.2 of 5
And of course, every word of positive feedback encourages our team and makes us happy, and we're grateful for your appreciation.
So, how did we fare?
I'm happy to report that our scores have improved this year. We are rated 4.2 on overall services, with 5 being the best. We are 4.4 on turn times, 4.3 on both reliability of delivery and quality of graphic work, 4.2 on our ordering system, and 4.1 on price. We score slightly less on customer service (3.9 for email customer service and 3.6 on phone customer service), and we're already taking steps to improve that.
What is even more encouraging is that we score highly on the three attributes of our services that customers consider most important: quality of graphic work, turn times and reliability of delivery.
Here are some of the many comments we got that our team wants to print out and hang around the office.
Affinity Express is an outstanding company to do business with. I have used them for several years and they have always exceeded my expectations. I consider Affinity Express one of my best resources and appreciate your being available to me. Always do a great job! Very easy to work with. Glad to have your service—makes my job so much easier. Excellent service. We're often contacted by your competitors but we have no reason to consider making a change. You do a wonderful job, wish all my vendors were as responsive as you. I think your company rocks! So fast and great prices worth every penny. I have been with Affinity Express for around 10 years, and am usually pleased with the results on the first try. A very useful service that I recommend regularly to my friends and associates.