God Is in the Details
You are seen as a reliable partner, someone to be trusted, and someone they want at the table. Your clients get world-class service they can depend on.
So stay focused on what matters. And contrary to the best seller about not sweating the small stuff, I would say you SHOULD sweat the small stuff. Cause the small stuff can lose you business just as easily as majorly messing up a huge job.
Don’t lose a customer because you or someone on your team wasn’t paying close enough attention.
God, and your success and reputation, are in those details. But mostly your success.
Blogger, author, consultant, coach and all around evangelist for the graphic arts industry, Kelly sold digital printing for 15 years so she understands the challenges, frustrations and pitfalls of building a successful sales practice. Her mission is to help printers of all sizes sell more stuff. Kelly's areas of focus include sales and marketing coaching, enabling clients to find engagement strategies that work for them and mentoring the next generation of sales superstars.
Kelly graduated from the University of Michigan with a degree in Political Science and, among other notable accomplishments, co-founded the Windy City Rollers, a professional women's roller derby league. She is also the mother of two sets of twins under the age of ten, so she fears nothing.