Freedom From a Fountain of Familiar Frustrations
Every business owner on the planet gets a daily soaking in a fountain of familiar frustrations. Yes, over the years we have documented many owner frustrations from that fountain via surveys.
Surprisingly, many owners are so accustomed to a soaking, they never consider the option of turning OFF that fountain. So, their employees and clients get the same drenching from the same familiar frustrations raining havoc in their business.
Thankfully, we encounter small business owners seeking freedom from their business frustrations. At which point, we send them a survey of questions and ask them to list their top business frustrations.
Armed with this information, we concentrate on FIXING their top three frustrations. Wherein, the battle of removing their business frustrations is on, and peace begins to reign.
Without further ado, below is a list of top frustrations from these surveys.
FYI… THESE ARE BUSINESS OWNERS’ DIRECT QUOTES:
- Inconsistencies in operations
- Smart people failing to do the right things right
- Stupid mistakes
- Project management without my involvement by asking me for updates
- Poor customer related documentation – interoffice and field
- Overly complicated invoicing process
- People should know what to do without having to ask me
- Quality Control of Service
- We need an Operations Manual
- General lack of thinking instead of just doing
- Personnel HR Issues
- On time delivery not happening
To be sure, we have many more comments, but these should be easily recognizable by most business owners.
Not surprising to us, no matter the industry, every survey taken from prospects and new clients is very similar.
The good news is, every one of these familiar frustrations listed is FIXABLE!
To be sure, acknowledging and listing problems is a key step in gaining freedom from getting a daily drenching from that familiar fountain.
With this in view, owning a small business should not be a JOB, it should be OWNERSHIP — not drowning in frustrations.
Make no mistake, without great systems, business ownership will remain hard work!
Systems to Fix Familiar Frustrations
Fact is, just a few systems will fix most of the frustrations listed above, such as:
- Job & Service Tracking System with Integrated Quality Assurance Documentation
- Comprehensive Operations Manual with Detailed Operation Procedures
- Employee Daily Routine System
- CAPA System (Corrective Action–Preventative Action) AKA System Buster Locator
Our motto is “We Organize Businesses by Removing Frustrations – One System at a Time.”
YOU CAN, TOO! Let FREEDOM ring!!
Need a survey?
Did I mention? Great Systems Work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.