Four Customer Service Experiences to Learn From
Story #2. I’ll just say it was with a major cell phone company.
I don’t want to bash a specific brand, but the story is pretty funny. My daughter needed a cell phone and we went to look at a family minutes plan. A 20-something-year-old came to wait on us as he was looking at his cell phone and texting. Strike one.
Next, as he was gathering my information, he was looking at his monitor on the desk and blurted out, “They are bringing back the SST.” I said, “WHAT?” He went on to explain a random thought about how the supersonic jet was about to be made again. I said, “Oh, great,” but wondered where that comment was coming from.
As we got into the phone setup, he blurted out another text message verbally to my daughter “Wear earrings?” I’m was thinking, “Is that a sentence?” My daughter said, “No” and he moved on with the installation. I looked at her and whispered, “What did he say?” She went on to explain that she thinks he asked because a friend of hers wears earrings and they scratch the film protector coding on the glass of the cell phone. Oh, I get it now. How silly of me not to follow his line of thinking!
At that point, I had to ask him how much he text messages. He explained that he is between 15,000 and 20,000 text messages a month now and feels good about it since in high school he was up around 35,000 a month. I can’t fathom that, but now I fully understand why he has A.D.D. and why he can’t communicate verbally. Be careful hiring text message junkies. It could affect your customer service.
Story #3: Joanne’s Fabric. I have five kids and my other daughter needed fabric to make a costume.