Needless to say, I lost a friend.
Very quickly, Tony the sales manager (is it a requirement that they are all named Tony?) came to his rescue and the ship was righted. Mr. Feature Dump sulked in the corner, hopefully learning a lesson but likely just pissed at the customer.
The TV show, “What’s My LIne?” used to do a skit where the entire conversation had to be done in question format. That kind of schtick would be good for a sales rep. You learn nothing with your mouth open and asking questions forces you to be in listen-only mode. Maybe Tony will get through to him.
As for the car, I am not likely to buy a vehicle with a $5,000 “market adjustment fee” tacked on to the sticker. When I saw it (and after I stopped laughing), I had a question of my own for Tony: "Are you kidding me?"
Note: The next Sales Challenge starts Thursday, June 3 at noon ET. Go to www.TheSalesChallenge.com for more information or call Bill at (781) 934-7036.