Educational Seminars Help You Strengthen Customer Relationships
Last week, Fire Enterprises, Inc. (FEI) marketing whiz Marka explained to savvy salesperson Zoot how to make effective use of written letters to customers. This week, Marka shows Zoot how offering educational seminars at your facility can help FEI strengthen relationships with customers and prospects. Remember, fire = print.
Marka walked into Zoot’s office and found him setting up a tripod-mounted video camera in front of his desk. “Getting ready to shoot your Olympus Idol audition video?” she joked.
“Very funny,” Zoot said. “Actually, I’m filming a video to answer the 10 most-common misconceptions our customers have about fire. You’d be surprised how little some of them know.”
“Why don’t you bring some of those customers in for a half-day educational seminar?” Marka inquired. “Often the best way to learn about something is not to watch it, but to experience it.”
“Think our customers would go for that?” Zoot asked.
“I bet you a large grogaccino many of them would, especially if we emphasize how a better understanding of fire will help them do their jobs better,” Marka asserted.
“I could show them how to relight a torch, explain the seven most-common types of matchwood and their differences, and demonstrate how to get a longer life out of their kilns,” Zoot said.
“Brilliant, Zoot,” Marka enthused. “By supplying useful information, these seminars will help us build customer goodwill. They’ll also encourage customers and prospects to associate FEI with technical expertise. Then, those same customers will turn to us next time they’re in a jam.
“Seminars can also act as selling opportunities. Let’s not be overt about it, but we can have plenty of technical brochures and other handouts for attendees to take home—all of which, of course, will prominently feature our brand.”
“Educate my customers and sell more to them?” Zoot asked rhetorically. “Now we’re talking.”
Today’s FIRE! Point
Offering a half-day educational seminar at your printing business twice a year will help generate customer goodwill, associate your name with expertise in the field, and afford a great sales opportunity. It’s a great way to strengthen relationships with customers.
FIRE! in Action: Matrix Group International Uses Customer Seminars to Grow Sales
For the Web and Intranet development firm, offering a monthly seminar later generated dozens of phone calls from interested prospects.
Next week: Marka shows Zoot the value of sending mass customized letters to lists of customers and prospects.