Do You Have Soup Nazis in Your Print Business?
4) No product or service is so good that customers will put up with arrogance to get the goods. The Soup Nazi found this out the hard way and hopefully the Banana Boat Nazi figures this out before it is too late.
Is your shop just pumping out product or are you in the customer service business? The end product is important, but customers want to buy from those they can connect with. Think about all your employees who interact directly with customers. Make sure they have the skills. If not, train them or shelter them from customers.