Customer Service in the 'Mom' World
The clients I have who are doing well are doing nothing extraordinary. They are succeeding by following their mother’s advice. Apparently, everything they needed to know about doing business, they learned in Kindergarten. Whatever.
Stick to the Golden Rule. Think, “What would my mother tell me to do?” when considering next steps.
Oh, and wipe your feet. She just mopped the floor, for crying out loud!
Bill Farquharson is a Vice President at NAPL. His training programs can drive the sales of print reps and selling owners. Check out his Sales Resources page and contact him at (781) 934-7036 or bfarquharson@napl.org.
- Categories:
- Business Management - Marketing/Sales
Bill Farquharson is a respected industry expert and highly sought after speaker known for his energetic and entertaining presentations. Bill engages his audiences with wit and wisdom earned as a 40-year print sales veteran while teaching new ideas for solving classic sales challenges. Email him at bill@salesvault.pro or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault, are available at salesvault.pro.
