Crazy Good, Bad Customer Service
I was in Best Buy recently and had a technical question. The receiver I’d bought back in August was acting strangely, so I walked over to the Home Theater department and explained the situation. The blue-shirted lackey had no idea what I was, like, um, like, talking about, so he referred me to “that guy over there” and walked away. “That guy” turned out to be on the store’s Geek Squad. OK, I thought, now we’re getting somewhere.
Bill Farquharson is a respected industry expert and highly sought after speaker known for his energetic and entertaining presentations. Bill engages his audiences with wit and wisdom earned as a 40-year print sales veteran while teaching new ideas for solving classic sales challenges. Email him at email@example.com or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault, are available at salesvault.pro.