Being Held Hostage by a ‘Sacred Horse’
Sorry to say, his “sacred horse,” as he called her, didn’t see it that way. With systems, Michelle was now accountable for mistakes my client could easily see could have been avoided. Was she comfortable working in chaos? One thing I know: in a chaotic environment, it’s easy for one to hide in the messes and point fingers at others when mistakes happen.
According to my client, Michelle would not adhere to the new systems; she didn’t like them. So, they parted ways and he was able to hire someone who embraced systems and order in his business.
Is there a “sacred cow” in your organization—someone who might be a deterrent to the growth of your company, i.e. resistant to new ideas or new technologies, clinging to comfortable old habits, maybe a fly-by-the-seat-of-the-pants or “my way or the highway” mentality that needs a long, honest look?
A few days after my client’s enthusiastic “horse” call, he called me back even more excited, “Things are running better than ever, and more of my employees are buying into these tools of order!”
Did I mention? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.