A Systems Czar: Grinch or Santa Claus?
So it’s almost Christmas and most of your employees will be out for the holidays for some well-earned days off. All the things that make your business hum merrily along will not be dancing in their heads; happily, replaced by visions of family, gift-giving and other cheery things.
The good news is … it looks like you, the owner, will be able to do likewise now! And it’s all due to the fact that a year ago you finally implemented those business systems and hired a process manager to make it all work like a Christmas symphony of order.
Your business has never been so organized, productive and clean; and your bottom line looks to take your company up to the roof tops!
Implementing good systems was the gift you gave yourself and your business last Christmas. Although, you have to admit, it was a challenge, getting everyone onboard. Sadly, some of your employees thought that “gift” of order was a definite “bah-humbug.” And they were sure your new Process Manager was Mr. Grinch, as he worked tirelessly to make every station, every department more efficient. A few “scrooges” even left the company during that process.
However, the ones who stayed learned something about the real spirit of business — continual improvement. Due to the new systems, jobs are being fulfilled on-time, even ahead of schedule; and your waste ratio has decreased, dramatically. Best of all, your customers are merrier than ever. And the gift of good systems keeps on giving — increased productivity has allowed for the purchase of some equipment upgrades, more advertising; not to mention, some long-overdue raises. Even some Christmas bonuses! And all because you made the decision to take your company to the next level.
So, now that you have well-running systems and can actually enjoy some time off for family at Christmas — do you still need a process manager?
The Process Manager | Grinch or Santa Claus?
A Process Manager is the necessary administrator of the step-by-step processes that run a business, from beginning to end, and from opening to closing. Moreover, he or she will design, audit and improve, continually, ALL business processes for the business.
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.